2028STK Push result

M-Pesa error 2028: Payment amount exceeds the M-Pesa limit

This is an STK Push (Lipa na M-Pesa Online) result code — it comes back on the Daraja callback after the customer responds to the payment prompt.

What causes it

The requested amount is above the customer's allowed M-Pesa transaction or wallet limit (per-transaction or daily maximum).

How to fix it

Ask the customer to pay a smaller amount, or split the payment. Confirm the amount is within Safaricom's transaction limits.

How paylod handles this

With paylod you never parse this code by hand: the hosted M-Pesa callback decodes the STK Push result for you and returns a normalized status, so you handle a clean success or failed webhook instead of raw Daraja result codes.

See the paylod M-Pesa API

Related M-Pesa error codes

Sources